Question 1

What if it doesn't work for my shop?

Accepted Answer

30-day money-back guarantee. Full refund of the $349 first month and the $750 setup. No clawback questions, no "cancellation fee" ambush. If the first 30 days don't pull more revenue than the fee, you don't pay for it. The point is that you decide on real numbers, not a sales pitch.

Question 2

What's the contract?

Accepted Answer

Month-to-month after the first 30 days. No lock-in. Cancel anytime by replying to one of my emails — no portal hunt, no retention call. The yearly plan saves you 2 months but you can still cancel mid-year for a pro-rated refund of the unused months.

Question 3

What happens to my callers' data?

Accepted Answer

Your callers' phone numbers and message contents are processed by Twilio (the SMS carrier), Cal.com (the booking step), and your own email inbox. Nothing is sold to third parties. Nothing is shared for marketing. Nothing trains a public AI model. Retention: caller messages are kept for 90 days for the weekly report and then purged. Full processor list is on the Privacy page.

Question 4

Why isn't this just GoHighLevel?

Accepted Answer

GoHighLevel is a platform you rent for $97 to $497 a month and learn yourself. A1 is the productized version: I do the setup, the Twilio compliance, the question-script tuning to your trade, the Cal.com wiring, the weekly reporting, and the ongoing tuning when responses drift. You don't log into a dashboard — the Friday email is the reporting layer. If you'd rather rent a platform and DIY, GoHighLevel is fine; A1 is for the operators who'd rather pay someone else to keep it running.

Question 5

How fast does it text back?

Accepted Answer

Under 60 seconds, every time. The Twilio webhook fires the moment your phone hits voicemail — there's no batching, no queue, no "send within 5 minutes" cron. A typical caller sees the text before they've hung up the second redial. The 60-second SLA is in the contract; if it ever drifts above, the issue is on me to fix on my dime.

Question 6

What if a customer is rude or sends spam?

Accepted Answer

The system has a profanity and spam filter on the inbound side. Anything matching the filter never reaches your phone — it gets logged in the weekly report as filtered, and that's it. For ambiguous cases (a frustrated but legitimate caller, for example), the system pings you with the transcript and you decide whether to engage. The default posture is: you stay in control of every borderline case.

Question 7

Do I need to install anything?

Accepted Answer

No app. No browser extension. No login. Twilio forwards your missed calls into the SMS system using your existing phone number; Cal.com handles the booking step on a public link; the weekly report lands in your existing email inbox. The only thing that changes on your phone is that missed calls start turning into booked appointments instead of voicemail callbacks.

Question 8

What if I already have a CRM?

Accepted Answer

The default handoff is email + Cal.com calendar — most GTA owner-operators don't run a CRM, and the email handoff is good enough for the productized scope. If you do run one (Jobber, ServiceTitan, HubSpot, Pipedrive), I can wire a Zapier or webhook handoff per-customer as part of the setup. The original Zoho integration on the previous version of this site is retired; CRM wiring now scopes per shop.

Question 9

What does the voice receptionist sound like?

Accepted Answer

It's a natural human-sounding voice on Retell + ElevenLabs. The best way to hear it is to book a 20-minute discovery call — we'll dial our live demo agent together so you experience it on your own phone, in your context.

Question 10

How does the bilingual French version work?

Accepted Answer

The Enterprise tier ($1,997/mo) is bilingual fr-CA compliant under Quebec Bill 96 and Law 25. We build a French-language sandbox before your second discovery call so you hear how it sounds in your context. ElevenLabs fr-CA voices, recording disclosure in French, no autodial (CRTC ADAD compliant).

Question 11

What's the contract length on the voice receptionist?

Accepted Answer

Month-to-month after a 14-day refundable pilot. No annual commit. $0.30/min overage on all tiers. Cancel anytime.

Question 12

What if 5 pages isn't enough?

Accepted Answer

Then you're on the Custom track ($4,999 and up). The productized package is sized for the GTA shops where the home, services, about, contact, and one trade-detail page is the whole site. If you need a separate page per service line, a CMS, or e-commerce, that's custom — and the scoping call dials it in.

Question 13

Do you write the copy?

Accepted Answer

No — copywriting is on the EXCLUDED list of the productized package. You bring the words (your existing site, your About text, your service descriptions) and I'll lay them out. If you want fresh copy, that's a custom add-on quoted separately. Most owners already have the words — they just need them well-placed.

Question 14

Can I update it myself after launch?

Accepted Answer

Yes. Source files are handed over at launch — full code repository, yours forever. The site uses static markdown for content (no CMS), so editing a service description is opening one file in a text editor and changing the words. I include a 2-page DIY edit guide and a 30-minute Loom walkthrough.

Question 15

What if I want a CMS?

Accepted Answer

Custom track. The productized $1,999 package uses static markdown — no CMS — because most GTA service businesses don't have someone in-house to manage one and it adds hosting cost. If you do want a CMS (Sanity, Payload, Contentful), the custom track scopes it out and quotes accordingly. Plan on $4,999 to $9,999 depending on the complexity of the content model.

Question 16

How does the 2-week turnaround work?

Accepted Answer

Day 1 is kickoff (60-min call, content collected, scope confirmed). Days 2 to 5 are mockups (one round of revisions). Days 6 to 10 are build. Days 11 to 12 are revisions on the live build. Days 13 to 14 are launch and the DIY-edit walkthrough. If you respond inside 24 hours at every revision step, the timeline holds. If you don't, the timeline slips.

Question 17

Where are you based?

Accepted Answer

Greater Toronto Area. Sole proprietor under Ontario Master Business Licence, registered trade name DigiCatalyst Systems, BN 779120153 RT0001. The legal entity is Kaustubh Ghodke o/a DigiCatalyst Systems. Service area covers the GTA primarily; out-of-area work is taken case-by-case if it's fully remote and matches a productized scope.

Question 18

How do I pay?

Accepted Answer

Stripe, CAD. For A1: setup fee charged the day onboarding starts; monthly billing kicks off the day the system is live in your inbox; yearly billing is one upfront charge. For A0: 50% on kickoff, 50% on launch — both via Stripe invoice. Ontario HST is added on top (13%). Out-of-Ontario Canadian clients pay your provincial sales tax where applicable; US clients pay no Canadian tax.

18 questions. Plain answers.

A1 — Missed-Call SMS Recovery

A2 — AI Voice Receptionist

A0 — Website Design

General

Question we didn't answer?